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2014-04-20
 
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  FAQS
   

Not registered? Click here to register

MEMBER / NON-MEMBER QUICK check out with PAYPAL

SHORT MENU



DETAIL MENU

 

1) Please login first (for member only)
2) After Shopping ,and then push "Add to cart  "


3) Input Pin Number , and click" PAYPAL check out "


4)Pay with PAYPAL account


Checking order record ,Press "   My Order " and Order Number .
MEMBER log in option


MY order  OPTION
 
  Member   Non-Member
 PAYMENT 
  Choice

 PAYPAL 

  YES

 YES

 Bank Transfer

  YES

             NO

 WESTERN UNION 

  YES

             NO

 SHIPPING
  Choice

 HONGKONGPost/SING POST

  YES

 YES

 DHL  (extra money)

  YES

             NO

 EMS (extra money)

  YES

             NO

  Members Area

 Shipping Detail send by E-mail

  YES

 YES

 All Purchase List record

  YES

            NO

 Show all order status

  YES

            NO

 Show order Date 

  YES

            NO

 Shipping Detail Record

  YES

            NO



Have a Problem? Q & A

Q1.Why my order status display  "Check out " , But i have paid  by paypal ?

A1.409shop :Sorry for some case action will delay the display of  payment status , "Paid" will change due 12-24hours .

Q2.Ref. Address for shipping  ?

A2.409shop : All send out item address from PAYPAL payment . Please contact me if change .

 

Q3.What way  tracking  my shipping Detail ?

A3.409shop :Item shipped after ,message will send to you by E-mail and mark on data base, detail with shipped date and tracking number .
                  Please checking from SINGAPORE Post  or :HONGKONG post Office or DHL or EMS speedpost

   RQ123456789SG --- for Singapore Post office
   RA123456789HK  ----for Hongkong Post office  (*Post office Tracking number included for payment order min amount  $16usd )

   2012345678----------for DHL

   EE123456789HK------- for EMS

 

Q4.What time the product arrive my address?

A4. Post office will take 7~15 work days for arrived  , DHL and EMS will take 3~7 work days for arrived.
      Some of bulk order , shipping will change by DHL or EMS , Please contact for not change DHL/EMS , reason
      by country customs.

 

Q5. We live in ITALY ,Why shipping time is too slow?

A5.Our record ,Radio order ,ITALY customs is very busy, Some of case , They received product was take 1~2 month by air mail , 
     This is problem of ITALY customs, not post office . If want fast , please extra money for DHL speed post.

When make radio by order , Please contact us when you live in ITALY .


Customer Service  E-mail :   cs@409shop.net  
HONGKONG Customer Service Office ( English) :
 
Phone : +852-3147 0212  +852-3147 0212      
    Fax : +852-3147 0217  Contact : Miss Carol
Call us by WhatsAppTel:+852 54457217
Office Hour (for Phone Call )

Customer Service Office hour  : MON ~FRI  :9:00~18:00 / SAT : 9:00~13:00  
Closed :
SUNDAY & HONG KONG Public Holiday

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