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Have a Problem? Q & A
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Q1.Why my order status display "Check out " , But i have paid by paypal ? |
A1.409shop :Sorry for some case action will delay the display of payment status , "Paid" will change due 12-24hours .
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Q2.Ref. Address for shipping ? |
A2.409shop : All send out item address from PAYPAL payment . Please contact me if change .
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Q3.What way tracking my shipping Detail ? |
A3.409shop :Item shipped after ,message will send to you by E-mail and mark on data base, detail with shipped date and tracking number .
Please checking from :HONGKONG post Office or DHL or EMS speedpost
RAXXXXXXXXXHK ----for HOngkong Post office (*Post office Tracking number included for payment order min amount $15usd )
20XXXXXXXX----------for DHL
EE123456789HK------- for EMS
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Q4.What time the product arrive my address? |
A4. Post office will take 7~15 work days for arrived , DHL and EMS will take 3~7 work days for arrived.
Some of bulk order , shipping will change by DHL or EMS , Please contact for not change DHL/EMS , reason
by country customs.
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Q5. We live in ITALY ,Why shipping time is too slow? |
A5.Our record ,Radio order ,ITALY customs is very busy, Some of case , They received product was take 1~2 month by air mail ,
This is problem of ITALY customs, not post office . If want fast , please extra money for DHL speed post.
When make radio by order , PLease contact us when you live in ITALY .
Member easy shopping step by step:
1) Please login first .
2) Please shopping and choose item ,andthen push "Add to cart "
3) Push " My Cart:
4) Push " NEXT "
5) Press choose"paypal" and "shipping" and then click "Submit"
6) Push "  (payment will purchase by paypal)
7) Login to PAYPAL for purchase.
*When received you PAYPAL payment ,We will ship item at Next day, Send out date will display below you order page.
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1) Please login first .
2) Please shopping and choose item ,andthen push "Add to cart "
3) Push " My Cart:
4) Purchare page , press " NEXT " or press " shopping "
5) Purchare page ,press "payment" and "shipping" and then click "Submit"
Standard Payment " PAYPAL " , SHIPPING " HONGKONG post office" .
6) Push or "PayPal" (payment processes by paypal or VISA card)
7) Log IN To your PAYPAL account for get payment .
 - END-
Checking order record ,Press "  My Order " and Order Number .
Customer Service E-mail : cs@409shop.net or shop409@yahoo.com.hk
HONGKONG Customer Service Office ( English) :
Phone : +852-3147 0212 +852-3147 0212 Fax : +852-3147 0217 Contact : Miss Carol
Office Hour (for Phone Call )
Customer Service Office hour : MON ~FRI :9:00~18:00 / SAT : 9:00~13:00
Closed : SUNDAY & HONG KONG Public Holiday
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409 Shop Phone Call : 09:00~18:00 O'clock
Customer Service Office hour is Hong Kong Time 09:00 - 18:00
If Contact us by Phone / SKYPE , Please check your Country / City time
The World Clock |
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COUNTRY /
City |
Customer Service Office Time FORM |
Customer Service Office Time TO |
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COUNTRY /
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Customer Service Office Time FORM |
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COUNTRY /
City |
Customer Service Office Time FORM |
Customer Service Office Time TO |
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Addis Ababa |
04:00:00 |
13:00:00 |
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Guatemala |
19:00:00 |
04:00:00 |
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Nassau |
21:00:00 |
06:00:00 |
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Adelaide |
10:30:00 |
19:30:00 |
Halifax |
22:00:00 |
07:00:00 |
New Delhi |
06:30:00 |
15:30:00 |
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Aden |
04:00:00 |
13:00:00 |
Hanoi |
08:00:00 |
17:00:00 |
New Orleans |
20:00:00 |
05:00:00 |
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Algiers |
02:00:00 |
11:00:00 |
Harare |
03:00:00 |
12:00:00 |
New York |
21:00:00 |
06:00:00 |
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Almaty |
07:00:00 |
16:00:00 |
Havana |
21:00:00 |
06:00:00 |
Oslo |
03:00:00 |
12:00:00 |
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Amman |
04:00:00 |
13:00:00 |
Helsinki |
04:00:00 |
13:00:00 |
Ottawa |
21:00:00 |
06:00:00 |
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Amsterdam |
03:00:00 |
12:00:00 |
Hong Kong |
09:00:00 |
18:00:00 |
Paris |
03:00:00 |
12:00:00 |
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Anadyr |
13:00:00 |
22:00:00 |
Honolulu |
15:00:00 |
00:00:00 |
Perth |
09:00:00 |
18:00:00 |
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Anchorage |
17:00:00 |
02:00:00 |
Houston |
20:00:00 |
05:00:00 |
Philadelphia |
21:00:00 |
06:00:00 |
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Ankara |
04:00:00 |
13:00:00 |
Indianapolis |
21:00:00 |
06:00:00 |
Phoenix |
18:00:00 |
03:00:00 |
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Antananarivo |
04:00:00 |
13:00:00 |
Islamabad |
06:00:00 |
15:00:00 |
Prague |
03:00:00 |
12:00:00 |
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Asuncion |
21:00:00 |
06:00:00 |
Istanbul |
04:00:00 |
13:00:00 |
Reykjavik |
01:00:00 |
10:00:00 |
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Athens |
04:00:00 |
13:00:00 |
Jakarta |
08:00:00 |
17:00:00 |
Rio de Janeiro |
22:00:00 |
07:00:00 |
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Atlanta |
21:00:00 |
06:00:00 |
Jerusalem |
04:00:00 |
13:00:00 |
Riyadh |
04:00:00 |
13:00:00 |
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Auckland |
13:00:00 |
22:00:00 |
Johannesburg |
03:00:00 |
12:00:00 |
Rome |
03:00:00 |
12:00:00 |
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Baghdad |
04:00:00 |
13:00:00 |
Kabul |
05:30:00 |
14:30:00 |
San Francisco |
18:00:00 |
03:00:00 |
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Bangkok |
08:00:00 |
17:00:00 |
Kamchatka |
13:00:00 |
22:00:00 |
San Juan |
21:00:00 |
06:00:00 |
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Barcelona |
03:00:00 |
12:00:00 |
Karachi |
06:00:00 |
15:00:00 |
San Salvador |
19:00:00 |
04:00:00 |
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Beijing |
09:00:00 |
18:00:00 |
Kathmandu |
06:45:00 |
15:45:00 |
Santiago |
21:00:00 |
06:00:00 |
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Beirut |
04:00:00 |
13:00:00 |
Khartoum |
04:00:00 |
13:00:00 |
Santo Domingo |
21:00:00 |
06:00:00 |
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Belgrade |
03:00:00 |
12:00:00 |
Kingston |
20:00:00 |
05:00:00 |
Sao Paulo |
22:00:00 |
07:00:00 |
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Berlin |
03:00:00 |
12:00:00 |
Kiritimati |
15:00:00 |
00:00:00 |
Seattle |
18:00:00 |
03:00:00 |
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Bogota |
20:00:00 |
05:00:00 |
Kolkata |
06:30:00 |
15:30:00 |
Seoul |
10:00:00 |
19:00:00 |
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Boston |
21:00:00 |
06:00:00 |
Kuala Lumpur |
09:00:00 |
18:00:00 |
Shanghai |
09:00:00 |
18:00:00 |
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Brasilia |
22:00:00 |
07:00:00 |
Kuwait City |
04:00:00 |
13:00:00 |
Singapore |
09:00:00 |
18:00:00 |
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Brisbane |
11:00:00 |
20:00:00 |
Kyiv |
04:00:00 |
13:00:00 |
Sofia |
04:00:00 |
13:00:00 |
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Brussels |
03:00:00 |
12:00:00 |
La Paz |
21:00:00 |
06:00:00 |
St. John's |
22:30:00 |
07:30:00 |
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Bucharest |
04:00:00 |
13:00:00 |
Lagos |
02:00:00 |
11:00:00 |
St. Paul |
20:00:00 |
05:00:00 |
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Budapest |
03:00:00 |
12:00:00 |
Lahore |
06:00:00 |
15:00:00 |
Stockholm |
03:00:00 |
12:00:00 |
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Buenos Aires |
22:00:00 |
07:00:00 |
Lima |
20:00:00 |
05:00:00 |
Suva |
13:00:00 |
22:00:00 |
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Cairo |
04:00:00 |
13:00:00 |
Lisbon |
02:00:00 |
11:00:00 |
Sydney |
11:00:00 |
20:00:00 |
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Canberra |
11:00:00 |
20:00:00 |
London |
02:00:00 |
11:00:00 |
Taipei |
09:00:00 |
18:00:00 |
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Cape Town |
03:00:00 |
12:00:00 |
Los Angeles |
18:00:00 |
03:00:00 |
Tallinn |
04:00:00 |
13:00:00 |
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Caracas |
20:30:00 |
05:30:00 |
Madrid |
03:00:00 |
12:00:00 |
Tashkent |
06:00:00 |
15:00:00 |
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Casablanca |
02:00:00 |
11:00:00 |
Managua |
19:00:00 |
04:00:00 |
Tegucigalpa |
19:00:00 |
04:00:00 |
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Chatham Islands |
13:45:00 |
22:45:00 |
Manila |
09:00:00 |
18:00:00 |
Tehran |
05:30:00 |
14:30:00 |
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Chicago |
20:00:00 |
05:00:00 |
Melbourne |
11:00:00 |
20:00:00 |
Tokyo |
10:00:00 |
19:00:00 |
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Copenhagen |
03:00:00 |
12:00:00 |
Mexico City |
20:00:00 |
05:00:00 |
Toronto |
21:00:00 |
06:00:00 |
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Darwin |
10:30:00 |
19:30:00 |
Miami |
21:00:00 |
06:00:00 |
Vancouver |
18:00:00 |
03:00:00 |
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Denver |
19:00:00 |
04:00:00 |
Minneapolis |
20:00:00 |
05:00:00 |
Vienna |
03:00:00 |
12:00:00 |
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Detroit |
21:00:00 |
06:00:00 |
Minsk |
04:00:00 |
13:00:00 |
Vladivostok |
12:00:00 |
21:00:00 |
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Dhaka |
07:00:00 |
16:00:00 |
Montevideo |
22:00:00 |
07:00:00 |
Warsaw |
03:00:00 |
12:00:00 |
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Dubai |
05:00:00 |
14:00:00 |
Montgomery |
20:00:00 |
05:00:00 |
Washington DC |
21:00:00 |
06:00:00 |
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Dublin |
02:00:00 |
11:00:00 |
Montreal |
21:00:00 |
06:00:00 |
Winnipeg |
20:00:00 |
05:00:00 |
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Edmonton |
19:00:00 |
04:00:00 |
Moscow |
05:00:00 |
14:00:00 |
Yangon |
07:30:00 |
16:30:00 |
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Frankfurt |
03:00:00 |
12:00:00 |
Mumbai |
06:30:00 |
15:30:00 |
Zagreb |
03:00:00 |
12:00:00 |
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Geneva |
03:00:00 |
12:00:00 |
Nairobi |
04:00:00 |
13:00:00 |
Zürich |
03:00:00 |
12:00:00 |
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