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Shipping Policy
-
This item will be shipped from Hong Kong by SINGAPORE Post or HONGKONG Post office
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Upon receiving your payment, item(s) will be shipped within 12-24 working hours. (when item in-stock)
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If package return from the Post Office, buyer need to pay for the shipping cost again for resending.
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If buyer want refund for the return package, shipping cost will be deducted.
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To avoid delay caused by delivery failure, please make sure your detailed address and full name registered on your PayPal account are both correct.
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If you want the item to be shipped to an address different from your PayPal account, please inform us by e-mail before payment.
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Since items cannot be delivered to a PO BOX, if your confirmed Paypal address is a PO BOX, please email us the delivery address before payment.
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Tracking number will be sent to your email after dispatching.
We ship by SINGAPORE Post or HONGKONG POST Airmail /EMS / DHL ..
(note:DHL/EMS need for extra Money)
Delivery time is approx. 7 - 14 business days to most US/UK/AU destinations.
|
Country |
Approx. Delivery time |
|
United States / United Kingdom / Australia |
7-14 working days |
|
Canada |
7-21 working days |
|
Brazil / South America |
may take up to 6-8 weeks due to strict Custom Inspection |
|
Italy / France / Spain / Germany/ Eastern Europe |
may take up to 6-8 weeks due to strict Custom Inspection |
This information is provided by the carrier and excludes weekends and bank holidays. Note that delivery times may vary, particularly during peak periods.
 
|
Region |
Estimated time of delivery (working days) |
|
U.S.A. |
3-5 days |
|
Others |
3-10 days |
Please be aware that we ship items to your PayPal address.
If you want another shipping address or have a special request, please write it in the PayPal payment note.
If you want courier/express shipping with EMS or DHL, please contact us for a price .I
f possible , please provide goods amount , the goods value for show to customs.
* Import taxes may be charged by some countries' Customs, such as import
duty, value added tax, customs clearance fees etc. We have no control
over what the tax authorities would charge and the buyers are
responsible for paying the taxes. If you have any questions about
import tax, please contact the tax authorities for more detail before
bidding.
Exchange, Refund and Return Guidelines
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We offer a 7-day exchange and refund policy for defective items and unsatisfactory purchase.
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Replacement item (s) or reimbursement (s) will be settled within 7 days from the day the customers received the original item(s).
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For refund cases, 10% of the purchase price will be deducted in the reimbursement as our administration charges.
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Return shipping costs are refundable only for successful exchange cases, i.e. for refund or non-valid exchange cases, customers should be responsible for the return shipping costs.
The return guidelines are as follows:-
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The item (s) must be returned in new condition and with all original manufacturer's packaging, including cartons, boxes, instruction manuals, blank warranty cards.
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All return item (s) must be boxed and packed securely for shipping. We are not responsible and do not accept any damages during the return delivery.
Tax Policy
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Customers are not responsible for any export duties.
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Unless special request is made, we mark all items as GIFT(S) with Low price or below 10usd value on the customs papers. In this case, neither invoice nor receipt will be included in the package.
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We always do our best to avoid delays during clearance and legally minimize or eliminate your import duties and taxes expenses.
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In any cases, we will not be responsible for any import duties and taxes (e.g. GST, V.A.T.).
Customer Service new E-mail : cs@409shop.net
HONGKONG Customer Service Office ( English) :
Phone :+852-3147 0212 Contact : Miss Carol Fax : +852-3147 0217
Office Hour (Phone Call) :
Open : MON ~FRI :9:00~18:00 / SAT : 9:00~13:00
Closed : SUNDAY & HONG KONG Public Holiday
Get Radio Repair service address
Not registered? Click here to register
|
409 Shop Phone Call : 09:00~18:00 O'clock
Customer Service Office hour is Hong Kong Time 09:00 - 18:00
If Contact us by Phone / SKYPE/WhatsApp ,
Please check your Country / City time The World Clock |
|
COUNTRY /
City |
Customer Service Office Time FORM |
Customer Service Office Time TO |
|
COUNTRY /
City |
Customer Service Office Time FORM |
Customer Service Office Time TO |
|
COUNTRY /
City |
Customer Service Office Time FORM |
Customer Service Office Time TO |
|
Addis Ababa |
04:00:00 |
13:00:00 |
|
Guatemala |
19:00:00 |
04:00:00 |
|
Nassau |
21:00:00 |
06:00:00 |
|
Adelaide |
10:30:00 |
19:30:00 |
Halifax |
22:00:00 |
07:00:00 |
New Delhi |
06:30:00 |
15:30:00 |
|
Aden |
04:00:00 |
13:00:00 |
Hanoi |
08:00:00 |
17:00:00 |
New Orleans |
20:00:00 |
05:00:00 |
|
Algiers |
02:00:00 |
11:00:00 |
Harare |
03:00:00 |
12:00:00 |
New York |
21:00:00 |
06:00:00 |
|
Almaty |
07:00:00 |
16:00:00 |
Havana |
21:00:00 |
06:00:00 |
Oslo |
03:00:00 |
12:00:00 |
|
Amman |
04:00:00 |
13:00:00 |
Helsinki |
04:00:00 |
13:00:00 |
Ottawa |
21:00:00 |
06:00:00 |
|
Amsterdam |
03:00:00 |
12:00:00 |
Hong Kong |
09:00:00 |
18:00:00 |
Paris |
03:00:00 |
12:00:00 |
|
Anadyr |
13:00:00 |
22:00:00 |
Honolulu |
15:00:00 |
00:00:00 |
Perth |
09:00:00 |
18:00:00 |
|
Anchorage |
17:00:00 |
02:00:00 |
Houston |
20:00:00 |
05:00:00 |
Philadelphia |
21:00:00 |
06:00:00 |
|
Ankara |
04:00:00 |
13:00:00 |
Indianapolis |
21:00:00 |
06:00:00 |
Phoenix |
18:00:00 |
03:00:00 |
|
Antananarivo |
04:00:00 |
13:00:00 |
Islamabad |
06:00:00 |
15:00:00 |
Prague |
03:00:00 |
12:00:00 |
|
Asuncion |
21:00:00 |
06:00:00 |
Istanbul |
04:00:00 |
13:00:00 |
Reykjavik |
01:00:00 |
10:00:00 |
|
Athens |
04:00:00 |
13:00:00 |
Jakarta |
08:00:00 |
17:00:00 |
Rio de Janeiro |
22:00:00 |
07:00:00 |
|
Atlanta |
21:00:00 |
06:00:00 |
Jerusalem |
04:00:00 |
13:00:00 |
Riyadh |
04:00:00 |
13:00:00 |
|
Auckland |
13:00:00 |
22:00:00 |
Johannesburg |
03:00:00 |
12:00:00 |
Rome |
03:00:00 |
12:00:00 |
|
Baghdad |
04:00:00 |
13:00:00 |
Kabul |
05:30:00 |
14:30:00 |
San Francisco |
18:00:00 |
03:00:00 |
|
Bangkok |
08:00:00 |
17:00:00 |
Kamchatka |
13:00:00 |
22:00:00 |
San Juan |
21:00:00 |
06:00:00 |
|
Barcelona |
03:00:00 |
12:00:00 |
Karachi |
06:00:00 |
15:00:00 |
San Salvador |
19:00:00 |
04:00:00 |
|
Beijing |
09:00:00 |
18:00:00 |
Kathmandu |
06:45:00 |
15:45:00 |
Santiago |
21:00:00 |
06:00:00 |
|
Beirut |
04:00:00 |
13:00:00 |
Khartoum |
04:00:00 |
13:00:00 |
Santo Domingo |
21:00:00 |
06:00:00 |
|
Belgrade |
03:00:00 |
12:00:00 |
Kingston |
20:00:00 |
05:00:00 |
Sao Paulo |
22:00:00 |
07:00:00 |
|
Berlin |
03:00:00 |
12:00:00 |
Kiritimati |
15:00:00 |
00:00:00 |
Seattle |
18:00:00 |
03:00:00 |
|
Bogota |
20:00:00 |
05:00:00 |
Kolkata |
06:30:00 |
15:30:00 |
Seoul |
10:00:00 |
19:00:00 |
|
Boston |
21:00:00 |
06:00:00 |
Kuala Lumpur |
09:00:00 |
18:00:00 |
Shanghai |
09:00:00 |
18:00:00 |
|
Brasilia |
22:00:00 |
07:00:00 |
Kuwait City |
04:00:00 |
13:00:00 |
Singapore |
09:00:00 |
18:00:00 |
|
Brisbane |
11:00:00 |
20:00:00 |
Kyiv |
04:00:00 |
13:00:00 |
Sofia |
04:00:00 |
13:00:00 |
|
Brussels |
03:00:00 |
12:00:00 |
La Paz |
21:00:00 |
06:00:00 |
St. John's |
22:30:00 |
07:30:00 |
|
Bucharest |
04:00:00 |
13:00:00 |
Lagos |
02:00:00 |
11:00:00 |
St. Paul |
20:00:00 |
05:00:00 |
|
Budapest |
03:00:00 |
12:00:00 |
Lahore |
06:00:00 |
15:00:00 |
Stockholm |
03:00:00 |
12:00:00 |
|
Buenos Aires |
22:00:00 |
07:00:00 |
Lima |
20:00:00 |
05:00:00 |
Suva |
13:00:00 |
22:00:00 |
|
Cairo |
04:00:00 |
13:00:00 |
Lisbon |
02:00:00 |
11:00:00 |
Sydney |
11:00:00 |
20:00:00 |
|
Canberra |
11:00:00 |
20:00:00 |
London |
02:00:00 |
11:00:00 |
Taipei |
09:00:00 |
18:00:00 |
|
Cape Town |
03:00:00 |
12:00:00 |
Los Angeles |
18:00:00 |
03:00:00 |
Tallinn |
04:00:00 |
13:00:00 |
|
Caracas |
20:30:00 |
05:30:00 |
Madrid |
03:00:00 |
12:00:00 |
Tashkent |
06:00:00 |
15:00:00 |
|
Casablanca |
02:00:00 |
11:00:00 |
Managua |
19:00:00 |
04:00:00 |
Tegucigalpa |
19:00:00 |
04:00:00 |
|
Chatham Islands |
13:45:00 |
22:45:00 |
Manila |
09:00:00 |
18:00:00 |
Tehran |
05:30:00 |
14:30:00 |
|
Chicago |
20:00:00 |
05:00:00 |
Melbourne |
11:00:00 |
20:00:00 |
Tokyo |
10:00:00 |
19:00:00 |
|
Copenhagen |
03:00:00 |
12:00:00 |
Mexico City |
20:00:00 |
05:00:00 |
Toronto |
21:00:00 |
06:00:00 |
|
Darwin |
10:30:00 |
19:30:00 |
Miami |
21:00:00 |
06:00:00 |
Vancouver |
18:00:00 |
03:00:00 |
|
Denver |
19:00:00 |
04:00:00 |
Minneapolis |
20:00:00 |
05:00:00 |
Vienna |
03:00:00 |
12:00:00 |
|
Detroit |
21:00:00 |
06:00:00 |
Minsk |
04:00:00 |
13:00:00 |
Vladivostok |
12:00:00 |
21:00:00 |
|
Dhaka |
07:00:00 |
16:00:00 |
Montevideo |
22:00:00 |
07:00:00 |
Warsaw |
03:00:00 |
12:00:00 |
|
Dubai |
05:00:00 |
14:00:00 |
Montgomery |
20:00:00 |
05:00:00 |
Washington DC |
21:00:00 |
06:00:00 |
|
Dublin |
02:00:00 |
11:00:00 |
Montreal |
21:00:00 |
06:00:00 |
Winnipeg |
20:00:00 |
05:00:00 |
|
Edmonton |
19:00:00 |
04:00:00 |
Moscow |
05:00:00 |
14:00:00 |
Yangon |
07:30:00 |
16:30:00 |
|
Frankfurt |
03:00:00 |
12:00:00 |
Mumbai |
06:30:00 |
15:30:00 |
Zagreb |
03:00:00 |
12:00:00 |
|
Geneva |
03:00:00 |
12:00:00 |
Nairobi |
04:00:00 |
13:00:00 |
Zürich |
03:00:00 |
12:00:00 |
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